Frequently Asked Questions
Goldfield & Banks Australia presents luxury perfume inspired by the beauty of Australia. Review below for our shipping, returns and other FAQs and if you still have questions, please contact us and we will be happy to assist.
Shipping methods & rates
Free shipping is included in all European countries.
Shipping times vary, depending on your location and we recommend allowing 3-12 business days to receive your order. All products come from Down Under.
During peak periods such as Christmas, there may be longer delivery times and we recommend allowing an additional 3-5 business days to avoid disappointment.
Changing your order
We aim to send out your order as soon as we can so changes may not always be possible. If you have made an error with your shipping address or would like to update your order, please contact us as soon as you can and we will be happy to help.
Order not delivered
If you have not received your order within the advised shipping times above, your parcel is damaged or you have another concern, please contact us and we will be happy to assist.
For availability in your country, review our stockists’ page or join our email list to find out when international shipping becomes available.
RETURNS & EXCHANGES
Goldfield & Banks Australia offer an exchange or a refund on all orders purchased from goldfieldandbanks.com within 10 days of receipt.
In order to return your product, it must be unopened and in its original condition, including all packaging. Please include a copy of your purchase receipt with your returns in order to expedite the process. To initiate a return or exchange, please contact us.
Products purchased from our stockists may be returned directly to them, subject to each stores returns and refund policy.
If you need any further information about Goldfield & Banks Australia, our products or policies, please contact us and we will be happy to assist.